Revuly — AI Review Management for Restaurants

Getting Started

Welcome to Revuly! Here's how to go from sign-up to your first AI-generated reply in under 5 minutes.

Complete Onboarding

Enter your restaurant name, type, city, and country. This context is used by the AI to write replies that sound genuinely from you.

Connect Google Business (or skip)

Connect your verified Google Business Profile for automatic review sync. If you're on the trial, you can skip this and add reviews manually.

Add a Review

On the dashboard, click "Add Review" to manually paste a customer review. On Growth/Pro, reviews sync automatically.

Generate AI Replies

Click on any review, select your preferred reply style (Warm & Personal, Professional & Gracious, or Brief & Direct), and click "Generate AI Replies".

Copy & Post to Google

Choose the reply you like best, click "Copy", then paste it into your Google Business Profile manager. Click "Mark Replied" in Revuly to track your response rate.

How to Connect Google Business

Connecting your Google Business Profile allows Revuly to automatically fetch new reviews and notify you instantly. Here's how:

Before You Start

You need a Google account that owns or manages a verified Google Business Profile
If you don't have one, go to business.google.com and click "Manage now"
Business verification typically takes 1–2 weeks via postcard, phone, or video verification
Once verified, return to Revuly and connect your account

Connection Steps

In Revuly, go to Settings → Google Business Connection
Click "Connect Google Business Account"
Sign in with the Google account that owns your Business Profile
Review the permissions and click Allow — Revuly only reads review data, it never posts on your behalf
Select the correct business location if you have multiple

Common Issues

I can't see my business after connecting. Make sure you're logged into the correct Google account. Your business must be fully verified — pending businesses won't appear.

I get an authorisation error. Try disconnecting and reconnecting. If the issue persists, contact support@revuly.com.

I have multiple locations. After connecting, each location can be added separately under Settings. Growth/Pro plans support up to 5 and unlimited locations respectively.

Using AI Reply

Revuly uses Anthropic's Claude AI to generate contextually relevant, genuine-sounding replies that match your restaurant's voice.

Step-by-Step

Click any review in the middle panel of your dashboard
The review appears in the right-hand AI Editor panel
Select a Reply Style: Warm & Personal, Professional & Gracious, or Brief & Direct
Select your preferred Language (English, 繁中, Tiếng Việt, etc.)
Click "Generate AI Replies"
All three styles are generated simultaneously
Review, edit if needed, then click "Copy"
Paste your reply into your Google Business Profile manager
Click "Mark Replied" in Revuly to update your response rate

✓ Tip: The AI reads the specific content of the review. The more detailed the review, the more personalised and effective the reply.

Reply Styles Explained

Warm & Personal — Written as if you, the owner, personally read this review tonight after closing. Casual, genuine, and specific to what the guest mentioned.

Professional & Gracious — A more polished response representing your brand. Elegant, refined, and confident. Ideal for fine dining establishments.

Brief & Direct — 2–3 sentences. Punchy and impactful. Great for positive reviews or when you want to acknowledge without over-explaining.

Keyword Intelligence

Revuly automatically scans all your reviews and categorises mentions into key topics — giving you an at-a-glance understanding of what guests talk about most.

Default Categories

Food Quality — General food mentions: delicious, fresh, bland, overcooked, etc.
Seafood / Meat — Specific protein-related feedback
Service — Staff and service-related terms
Ambiance — Atmosphere, decor, noise level
Value — Price-to-quality perception
Speed — Wait times and pacing
Crisis — Severe negative terms that indicate serious issues

Each category shows a positive/negative split bar and mention count. Click any category to filter the review list to only those reviews containing those keywords.

Custom Keywords (Growth & Pro)

Add your own keywords — like specific dishes, your chef's name, or brand-specific terms — in Settings → Custom Keywords. These appear as additional categories in your Keyword Intelligence panel.

Email Notifications

Revuly sends beautifully formatted emails whenever you receive a new review, including the review content and pre-generated AI reply suggestions — so you can respond even before opening the dashboard.

Setting Up Notifications

Go to Settings → Email Notifications and toggle on "Email Notifications". Choose your preferred frequency: Immediately, Daily Digest, or Weekly Only.

What the Email Contains

Reviewer name, star rating, and date
Full review content in a quoted style
Three AI-generated reply suggestions (all three styles)
A "View in Dashboard" link for direct access

Crisis Alert Emails

When crisis mode triggers (3+ low-rating reviews in 24 hours), you receive an immediate email with a red alert banner — regardless of your frequency setting. This ensures you never miss an urgent situation.

Weekly Reports (Growth & Pro)

Enable weekly reports in Settings to receive a Monday morning summary including: total reviews, average rating vs previous week, top 5 keywords, reply rate, and number of unanswered reviews.

Frequently Asked Questions

Absolutely. During your free trial, you can manually add review text directly into the dashboard. The AI reply generation works for any review you add, regardless of Google connection.

Growth and Pro plans support multiple locations. Each location is managed as a separate property within your account. Enterprise clients can also assign team members to specific venues.

Free Trial includes 5 replies to explore the platform. Starter gives you 30/month. Growth gives you 150/month. Pro is unlimited — no caps, ever.

Pro subscribers benefit from adaptive AI that learns from your past replies and brand guidelines you provide. Over time, the AI begins to sound more and more like you specifically.

Ensure you're signing in with the Google account that owns or manages your Google Business Profile. If your profile is still pending verification, you won't be able to access review data until verification is complete.

Yes. Your review data is private and is never shared with or sold to third parties. Review text is sent to Anthropic's Claude API solely to generate reply suggestions, and Anthropic does not use this data for training.

Yes. Cancel anytime from your dashboard settings. Your access continues until the end of the current billing period. No cancellation fees.

Currently: English, Traditional Chinese, Simplified Chinese, Vietnamese, French, Spanish, and Japanese. Select your preferred reply language in the AI editor on the right-hand panel of the dashboard.

Revuly doesn't post directly to Google on your behalf (this is by design — you stay in control). Copy the reply you like, then paste it directly into your Google Business Profile manager on business.google.com.

A crisis is automatically detected when 3 or more reviews with a rating of 2 stars or below appear within any 24-hour period. You'll receive an immediate email alert with a red 'Crisis' banner and AI reply suggestions.