← Dashboard
01

Getting Started

Welcome to Revuly! Here's how to go from sign-up to your first AI-generated reply in under 5 minutes.

1

Complete Onboarding

Enter your restaurant name, type, city, and country. This context is used by the AI to write replies that sound genuinely from you.

2

Connect Google Business (or skip)

Connect your verified Google Business Profile for automatic review sync. If you're on the trial, you can skip this and add reviews manually.

3

Add a Review

On the dashboard, click "Add Review" to manually paste a customer review. On Growth/Pro, reviews sync automatically.

4

Generate Smart Replies

Click on any review, select your preferred reply style (Warm & Personal, Professional & Gracious, or Brief & Direct), and click "Generate Smart Replies".

5

Copy & Post to Google

Choose the reply you like best, click "Copy", then paste it into your Google Business Profile manager. Click "Mark Replied" in Revuly to track your response rate.

02

How to Connect Google Business

Connecting your Google Business Profile allows Revuly to automatically fetch new reviews and notify you instantly. Here's how:

Before You Start

  1. You need a Google account that owns or manages a verified Google Business Profile
  2. If you don't have one, go to business.google.com and click "Manage now"
  3. Business verification typically takes 1–2 weeks via postcard, phone, or video verification
  4. Once verified, return to Revuly and connect your account

Connection Steps

  1. In Revuly, go to Settings → Google Business Connection
  2. Click "Connect Google Business Account"
  3. Sign in with the Google account that owns your Business Profile
  4. Review the permissions and click Allow — Revuly only reads review data, it never posts on your behalf
  5. Select the correct business location if you have multiple

Common Issues

I can't see my business after connecting. Make sure you're logged into the correct Google account. Your business must be fully verified — pending businesses won't appear.

I get an authorisation error. Try disconnecting and reconnecting. If the issue persists, contact revuly.support@gmail.com.

I have multiple locations. After connecting, each location can be added separately under Settings. Growth/Pro plans support up to 5 and unlimited locations respectively.

03

Importing Historical Reviews via CSV

Want to seed your dashboard with the reviews you already have on Google? Upload a CSV file. Revuly will deduplicate against any reviews already imported (by Google ID, by content fingerprint, or by previous CSV uploads), so it's always safe to re-run.

CSV Format

Save your file as .csv with UTF-8 encoding. Required columns are stars (or rating) and content (or comment/review). Reviewer name and date are optional but recommended. Column headers are case-insensitive and aliases are accepted:

  • reviewer_name · accepts: reviewer, name, author
  • stars · accepts: rating, score
  • content · accepts: comment, review, text, body
  • review_date · accepts: date, published, posted

Where to Get the CSV

Google doesn't export reviews as CSV directly, but you have a few options:

A

From your Google Business Profile (manual)

Sign in to business.google.com, open Reviews, and copy each review's reviewer name, rating, text, and date into a spreadsheet. Export the sheet as CSV. Tedious but free and accurate.

B

Google Takeout

Visit takeout.google.com, select Maps (your places), and request the export. Google sends a ZIP containing your review history as JSON. Convert it to CSV using a small script or one of the many free online JSON-to-CSV converters.

C

Third-party scraper / aggregator

Tools like Outscraper, Apify, or Phantombuster can export a Google Business location's public reviews into CSV directly. Make sure the tool gives you reviewer name, rating, text, and date columns — match the names listed above for a clean import.

How to Upload

  1. Go to the dashboard and click 📄 Upload CSV next to + Add Review
  2. Pick your .csv file
  3. Click Upload — you'll see a summary like "Imported 47 new · skipped 3 duplicates · 50 rows total"
  4. The new reviews appear in your dashboard immediately. smart replies are not auto-generated for bulk imports (to avoid burning your monthly quota); click a review and use Generate Smart Replies when you're ready to reply.

✓ Tip: Upload limit is 1000 rows per request. For larger historical archives, split the CSV into multiple files.

How to Import Your Review History (Smart Paste)

No spreadsheet needed. Smart Paste lets you copy reviews straight off your Google Maps page — our parser turns the raw text into structured reviews automatically (reviewer name, star rating, text, and date).

1

Open Google Maps → search your restaurant

Go to maps.google.com and open your business listing.

2

Click "Reviews" to see all reviews

Open the Reviews tab and scroll down to load the reviews you'd like to import.

3

Select the review text → Ctrl+C (⌘+C) to copy

Drag your mouse to highlight the reviews, then copy them.

4

Back in Revuly → click "✨ Smart Paste" → Ctrl+V → "Parse & Import"

Paste into the Smart Paste box and click Parse & Import. Revuly detects each review, removes duplicates, and adds them to your dashboard.

✓ Tip: Smart Paste reads even messy copied text — no exact formatting required.

04

Using Smart Reply

Revuly uses our intelligent suggestion engine to generate contextually relevant, genuine-sounding replies that match your restaurant's voice.

Step-by-Step

  1. Click any review in the middle panel of your dashboard
  2. The review appears in the right-hand AI Editor panel
  3. Select a Reply Style: Warm & Personal, Professional & Gracious, or Brief & Direct
  4. Select your preferred Language (English, 繁中, Tiếng Việt, etc.)
  5. Click "Generate Smart Replies"
  6. All three styles are generated simultaneously
  7. Review, edit if needed, then click "Copy"
  8. Paste your reply into your Google Business Profile manager
  9. Click "Mark Replied" in Revuly to update your response rate

✓ Tip: The AI reads the specific content of the review. The more detailed the review, the more personalised and effective the reply.

Reply Styles Explained

Warm & Personal — Written as if you, the owner, personally read this review tonight after closing. Casual, genuine, and specific to what the guest mentioned.

Professional & Gracious — A more polished response representing your brand. Elegant, refined, and confident. Ideal for fine dining establishments.

Brief & Direct — 2–3 sentences. Punchy and impactful. Great for positive reviews or when you want to acknowledge without over-explaining.

05

Keyword Intelligence

Revuly automatically scans all your reviews and categorises mentions into key topics — giving you an at-a-glance understanding of what guests talk about most.

Default Categories

  • Food Quality — General food mentions: delicious, fresh, bland, overcooked, etc.
  • Seafood / Meat — Specific protein-related feedback
  • Service — Staff and service-related terms
  • Ambiance — Atmosphere, decor, noise level
  • Value — Price-to-quality perception
  • Speed — Wait times and pacing
  • Crisis — Severe negative terms that indicate serious issues

Each category shows a positive/negative split bar and mention count. Click any category to filter the review list to only those reviews containing those keywords.

Custom Keywords (Growth & Pro)

Add your own keywords — like specific dishes, your chef's name, or brand-specific terms — in Settings → Custom Keywords. These appear as additional categories in your Keyword Intelligence panel.

06

Email Notifications

Revuly sends beautifully formatted emails whenever you receive a new review, including the review content and pre-generated smart reply suggestions — so you can respond even before opening the dashboard.

Setting Up Notifications

Go to Settings → Email Notifications and toggle on "Email Notifications". Choose your preferred frequency: Immediately, Daily Digest, or Weekly Only.

What the Email Contains

  • Reviewer name, star rating, and date
  • Full review content in a quoted style
  • Three AI-generated reply suggestions (all three styles)
  • A "View in Dashboard" link for direct access

Crisis Alert Emails

When crisis mode triggers (3+ low-rating reviews in 24 hours), you receive an immediate email with a red alert banner — regardless of your frequency setting. This ensures you never miss an urgent situation.

Weekly Reports (Growth & Pro)

Enable weekly reports in Settings to receive a Monday morning summary including: total reviews, average rating vs previous week, top 5 keywords, reply rate, and number of unanswered reviews.

07

How to Get a Full Google Maps URL (for Competitor Tracking)

When adding a competitor by link, Revuly needs the full Google Maps URL — not the short maps.app.goo.gl/… share link. Short links are deliberately ambiguous and we can't always resolve them back to the correct business. The full URL starts with https://www.google.com/maps/place/… and contains the place name, coordinates, and an internal ID that uniquely identifies the listing.

✓ Tip: Search by name + city is usually faster. Use the link flow only when search can't find your competitor.

Desktop (Chrome / Safari / Firefox)

1

Open Google Maps

Go to google.com/maps in your browser.

2

Search for the competitor

Type the restaurant's name and city in the Google Maps search bar.

3

Click the business in the results

The map will recentre and a sidebar with photos, hours, and reviews will appear.

4

Click into the browser address bar

The URL at the top of your browser window updates as soon as the business panel loads. It should now look like https://www.google.com/maps/place/Some+Restaurant/@40.7128,-74.006,17z/data=…

5

Copy the full URL

Select all of it (⌘A / Ctrl+A) and copy (⌘C / Ctrl+C). Paste it into Revuly's Or paste a Google Maps link box.

Mobile (Google Maps app on iOS / Android)

1

Open the Google Maps app

Launch the app on your phone.

2

Search for the competitor

Tap the search bar at the top and enter the restaurant's name.

3

Tap the business in the results

The full business page opens with photos, address, reviews, and hours.

4

Tap the Share button

It's the arrow-up icon near the top of the business page.

5

Choose "Copy link"

Look for Copy link in the share sheet — this copies the URL directly to your clipboard.

6

⚠ Important — about short links

The mobile share sheet sometimes gives you a maps.app.goo.gl/… short link. Those are not supported. If you only see a short link, switch to a desktop browser and follow the desktop steps above, or use the Search competitor by name flow in Revuly instead.

How to tell if you have the right URL

A valid full URL has all of these:

  • Starts with https://www.google.com/maps/place/
  • Contains the business name in the path (e.g. /maps/place/Maison+Renaud/)
  • Contains coordinates (@40.7128,-74.006,17z or similar)
  • Usually contains a long data=!3m1!4b1!4m6!… block
08

Frequently Asked Questions

Absolutely. During your free trial, you can manually add review text directly into the dashboard. The smart reply generation works for any review you add, regardless of Google connection.
Growth and Pro plans support multiple locations. Each location is managed as a separate property within your account. Enterprise clients can also assign team members to specific venues.
Free Trial includes 5 replies to explore the platform. Starter gives you 30/month. Growth gives you 150/month. Pro is unlimited — no caps, ever.
Pro subscribers benefit from an adaptive model that learns from your past replies and brand guidelines you provide. Over time, it begins to sound more and more like you specifically.
Ensure you're signing in with the Google account that owns or manages your Google Business Profile. If your profile is still pending verification, you won't be able to access review data until verification is complete.
Yes. Your review data is private and is never shared with or sold to third parties. Review text is sent to our intelligent suggestion engine solely to generate reply suggestions, and is not used for training.
Yes. Cancel anytime from your dashboard settings. Your access continues until the end of the current billing period. No cancellation fees.
Currently: English, Traditional Chinese, Simplified Chinese, Vietnamese, French, Spanish, and Japanese. Select your preferred reply language in the reply editor on the right-hand panel of the dashboard.
Revuly doesn't post directly to Google on your behalf (this is by design — you stay in control). Copy the reply you like, then paste it directly into your Google Business Profile manager on business.google.com.
A crisis is automatically detected when 3 or more reviews with a rating of 2 stars or below appear within any 24-hour period. You'll receive an immediate email alert with a red 'Crisis' banner and smart reply suggestions.
09

Contact Support

We're here to help

revuly.support@gmail.com

Our team typically responds within 24 hours on business days (Mon–Fri, 9am–6pm EST). Pro plan subscribers receive priority support with a 4-hour response time guarantee.

For urgent issues — system outages or billing errors — please include "URGENT" in your email subject line.